Business Etiquette
Building business relationships often involve having a meal
with a customer, client or vendor and as a business owner
one may find entertaining one of the above or being one of
them. Business etiquette - the rules which govern one's conduct
- require that one behaves differently as a host and a guest.
Your responsibilities as a host
Make the offer and pay the bill. It is taken for granted that
unless it a mutually arranged get-to-together, like business
associates with whom one regularly meets, the person who tenders
the offer automatically pays the bill, and leaves the tip.
Suggest the time, date and place and make a reservation.
Reconfirm all the details with your guest, and either give
them explicit directions or provide them with a phone number
if you are not certain how to get to the restaurant from your
guest's location.
Alternatively, pre-arrange a meeting spot. Either arrange
to meet somewhere and drive them to the restaurant or arrange
for a specific spot to meet like at the registration desk
if you are dining at a hotel.
Arrive early and try to be the first one there, so that your
guest is never left wondering if he/she is at the right location.
It's also a good time to make arrangements that you be given
the cheque.
Offer your guest the best seat. This is especially important
if the restaurant is known for its view or if there is to
be entertainment included.
Be familiar with the menu. If you have never eaten at the
restaurant, find out ahead of time what its specialties are
or check with someone who has been there before.
Don't discuss business until after the meal is ordered. This
is a good time to get better acquainted or catch up on items
other than business. Let your guest settle down to the meal
before talking about business.
Ask your guest how much time he/she has and make sure the
meal does not extend beyond the allotted time. Be especially
alert to body language signals that say your time is up.
And when you are the guest
.
Confirm an invitation promptly. If you cannot do so immediately,
let your host know so he/she is free to suggest another date
or make other plans.
Always arrive on time. Call if you are going to be late, even
if you have to stop to make the phone call.
Follow your host to be seated. Let your host lead the way
or follow the maitre d'hotel. Be prepared to be the first
one seated.
Listen to your host's meal suggestions. The final choice,
however, is yours because the host may not be aware of your
special diet needs or wants. It is courteous not to select
the most expensive items.
Do not offer to pay or leave the tip. It is your host's treat.
Allow him/her to do it with dignity.
Thank your host. Let the circumstances dictate. A verbal
"thank you" often is enough. Perhaps, you would
like to send an e-mail, too. Send a formal note when fitting.
A charming host, a gracious guest. That is how the game is
played.
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